Overview |
The Activations Specialist is responsible for owning the full new client lifecycle from closed/won through 12 months post-activation. This role ensures accurate, timely, and high-quality execution of client activations while coordinating cross-functional teams and maintaining clear communication with stakeholders.
The Activations Specialist plays a critical role in driving successful onboarding, identifying risks early, and supporting clients through early-stage adoption and production readiness. This role reports to the Activations Manager and works closely with Sales, Client Management, Enablement, Client Services, and other Onyx stakeholders.
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Location |
Mexico (Remote) / Seville, Spain (Hybrid) |
Scope |
Global |
Education |
Minimum required: Bachelor’s degree or equivalent work experience |
Span of Control |
Reports to: Activations Manager
Oversight: This position has 0 direct reports
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Roles/ Responsibilities |
- Own the entire new client lifecycle from closed/won through 12 months post-activation
- Execute client activations accurately and on time in alignment with SLAs, SOPs, and quality standards
- Collect, validate, and ensure completeness of required client data during the activation process
- Coordinate with internal teams (Client Services, Product, Enablement, Finance, etc.) to complete all activation steps
- Communicate activation status, milestones, risks, and next steps clearly to internal and external stakeholders
- Identify potential activation risks early and escalate appropriately to mitigate delays or performance issues
- Follow standardized activation processes, ensuring accurate documentation within Salesforce (or designated system of record)
- Support activation quality checks, audits, and compliance requirements
- Provide feedback to leadership and cross-functional teams to improve activation workflows and client experience
- Deploy playbooks for engaged clients who have not yet started production, driving movement to go-live
- Partner with Enablement Specialists to deploy playbooks and tools for underperforming or low-adoption clients
- Work closely with Sales and Client Management teams to ensure seamless client handoffs
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Qualifications |
Minimum required:
- Fluent in English (written and spoken); additional languages desirable
- 2+ years of experience in client onboarding, implementations, activations, or client-facing operational roles
- Strong organizational and project management skills
- Excellent attention to detail and process adherence
- Strong communication and stakeholder management skills
- Proficiency in Microsoft Office and standard business systems
Preferred:
- Experience in SaaS, hospitality technology, or related industries
- Experience using Salesforce or similar CRM/project management tools
- Experience managing multiple client projects simultaneously
- Continuous improvement (Kaizen or similar) experience
- Prior experience with Onyx systems and processes a plus
Teamwork/Leadership/Interpersonal Skills:
- Strong cross-functional collaboration skills
- Proactive and solution-oriented mindset
- Ability to manage competing priorities in a fast-paced environment
- Strong accountability and ownership mentality
- Clear and professional communication style
- Willingness to learn and continuously improve
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Organizational Interlocks |
This position will work closely with Sales, Client Management, Enablement, Client Services, Finance, and Product teams |
Physical Demands/ Travel required |
Work associated with this position is sedentary in nature and performed indoors at a desk either remotely or in an office setting.
Travel for this position is less than 10%.
This position is hybrid in office and remote.
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